Service Advisor

About Scholfield Honda

Scholfield Honda is a leading automotive service provider committed to delivering exceptional customer experiences. We value professionalism, integrity, and teamwork in all our interactions.

Job Details

• Salary: $60,000 to $120,000 per year
• Job Type: Full Time
• Location: Wichita, KS 67207

Position Summary

We are seeking a professional Service Advisor to join our team. In this role, you will provide exceptional customer service by promptly greeting clients, accurately assessing their vehicle service needs, and facilitating effective communication between customers and our service department.

Key Responsibilities

• Greet service customers in a professional and courteous manner.
• Inspect vehicles and review service history to identify customer needs accurately.
• Promote appropriate services, parts, and accessories by understanding product features and service requirements.
• Provide accurate cost and time estimates, and obtain customer authorization before proceeding with services.
• Monitor service progress and communicate any changes to customers promptly.
• Manage warranty repairs according to manufacturer guidelines.
• Confirm service appointments the day before arrival and conduct post-repair follow-up calls.
• Inspect vehicles prior to delivery to ensure quality and communicate results to customers.
• Comply with state and federal laws regarding automobile repair and consumer protection.
• Uphold the company’s values in all interactions with customers, coworkers, and vendors.

Work Hours

This is a full-time position with standard working hours. Specific schedules will be discussed during the interview process.

• Minimum of two years’ experience as a service advisor.
• High school diploma or equivalent.
• Valid driver’s license with a clean driving record in the state of employment.
• Energetic and positive attitude with strong interpersonal skills.
• Excellent customer service and communication skills, both verbal and written.
• Professional appearance and strong work ethic.
• Ability to work effectively in a process-driven environment.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!